💡 Interesting facts noticed across the calls
Cross-cutting patterns the analysis surfaced — beyond any single call
Customer Ranking & Functional Benchmarking
Client health + how each function scores vs the cross-call baseline
Customer Health (top & bottom)
Function vs baseline ()
Advisor × Client heatmap
· = no calls for that pair
0–55 56–70 71–84 85–100
Top coaching-improvement themes (across all calls)
Aggregated coaching gaps — the skills to train, independent of topic
Demand by need (calls mentioning it)
Build backlog
Each opportunity with demand, the clients asking, and a concrete build
All recordings
Empty/near-empty rows are calls that were ignored because transcription produced no usable data
Executive summary
Call-by-call summaries
Sorted by composite; dashed = unclassified recording
Engagement signals
⏱ Punctuality
On-time start; waiting-room silence & late joins lower it. Weakest signal across the book.
🎯 On-topic focus
Stayed on agenda vs wandered / personal banter.
🔄 Reciprocity
Did the client engage & answer the advisor's questions vs defer ("haan sir").
💡 Responsiveness
Could the advisor answer the client's questions vs hedge / defer.
🙌 Mentee conviction
Commitment to act — firm vs passive, resolved objections, specific next steps.
🔥 Mentor motivation
Advisor's energy, encouragement & push/challenge.
🎓 Mentor experience
Domain depth, frameworks, confidence vs hedging.
⚑ Data confidence
Audio/transcription quality. Low = re-transcribe before trusting scores.